Effective Date January 2, 2023 


Who We Are 

Neway is a value-based care program for dialysis labs. We are partnered with Quest Diagnostics and their Notice of Privacy Practices can be found at https://www.questdiagnostics.com/our-company/privacy 



We understand your health information is important and are committed to protecting your privacy. If you have any questions about this notice, or would like a paper copy, please 

contact Neway at support@newayllc.com or 1-888-204-5060. The below information is to inform you of how medical information about you may be used and disclosed. This notice also describes how you can gain access to this information.  


Our Responsibilities 

Neway is required by law to maintain the privacy and security of your PHI. We are also required to let you know promptly if a breach occurs that may have compromised the privacy or security of your “protected health information” or PHI. We must follow the duties and privacy practices described in this notice and give you a copy when requested. We will not use or disclose your information other than as described here unless we have your authorization in writing. If you revoke your authorization, we will no longer use or disclose your PHI except to the extent we have already acted based on your authorization.  


Our Uses and Disclosures 

The below reasons are why Neway would use or share your health information: 



  • Neway provides laboratory services to your primary provider. Specifically, we provide the test results (your health information) to your provider.



  • We can share your health information with our partnered lab so they can bill and get payment from health plans or other entities.


Healthcare Operations 

  • We can use and share your health information to run our healthcare operations.  An example would be to use your test results to validate the accuracy of partner laboratory’s testing equipment.


Other Ways We Use or Share Your Health Information 

Neway is also allowed or required to share your information in other ways – this would include contributing to public health or safety. We must meet all conditions in the law before we can share your 

information for these purposes. More information regarding this type of sharing can be found at 



Public health and safety issues 

  • We are allowed to share health information about you for certain situations, such as 

Disease prevention; product recalls; reporting of adverse reactions to medications; reporting 

suspected abuse, neglect, or domestic violence; preventing or reducing a serious threat to 

one’s health or safety. 


Compliance with state and federal law 

  • We will share information about you if state or federal laws require it, including with the

Department of Health and Human Services. We must comply with any court ordered subpoenas. 


Workers’ compensation, law enforcement, and other government requests 

  • We may share PHI for workers’ compensation claims; law enforcement purposes or with a law enforcement official; with health oversight agencies for activities authorized by law; for special government functions such as military service members or national security.


In Response to lawsuits and legal actions 

  • We may share PHI in response to a court order, subpoena, warrant, discovery request, or other lawful due process.


Your Individual Rights 


With respect to your individual rights related to your medical information, you have the right to: 


Be Provided an electronic or paper copy of your medical record 

  • You can ask to see or get a copy of your medical record and other

health information we have about you. 


  • We will provide a copy or a summary of your health information, no more than 30 days from the date of your request.


  • We may charge a reasonable, cost-based fee.


Request a correction to your medical record 

  • You can ask us to correct health information about you that you think is incorrect or incomplete.


  • We are not required to agree with this and may say “no” to your request, but we will tell you why in writing no more than 60 days from the date of your request.


Request confidential communications 

  • You have the right to ask us to contact you in a specific way or to a certain location, such as a home or office number, or to send to a different address. We will say “yes” to all reasonable requests.


Ask us to limit what we use or share 

  • You can request us to not use or share certain health information for treatment, payment, or other

operations. We are not required to agree to your request, and may say “no” if it would affect your 



Get a list of those with whom we’ve shared information 

  • You can ask for a list (accounting) of disclosures of your health information dating back up to six years. This included the number of times we shared your PHI, who it was shared with, and why it was shared. We will provide one accounting a year for free but may charge a reasonable fee for additional requests within twelve months. 


Get a copy of this privacy notice 

  • You can request and receive a paper copy of this notice at any time, even if you have agreed

to receive the notice electronically. 


Choose someone to act for you 

  • If you have given someone legal authorization or if someone is your legal guardian,

that person can exercise your rights and make choices about your health information. We will ensure the person has the proper authority and can act for you prior to any action being 



 File a complaint if you feel your rights are violated 

  • If you think we may have violated your rights. Use the information at the end of this notice to contact the appropriate entities. 


  • You can also file a complaint with the U.S. Department of Health and Human Services Office

for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 

20201, calling 1-877-696-6775, or visiting http://www.hhs.gov/ocr/privacy/hipaa/complaints/


  • You will not be retaliated against for filing a complaint.


For more information or to report a problem: 

If you believe that your privacy rights have been violated, you may file a complaint, in writing, with Neway. 

The written complaint should be sent to: 

Neway, LLC 

Attn: Compliance Officer 

9956 W. Remington Place 

Suite A10-105 

Littleton, CO 80128 


Additional information can be found at: 



Changes to the Terms of This Notice 

We can change the terms of this notice, and the changes will apply to all information we have about you