The heart of Customer Success is genuine care, understanding what success means to each stakeholder, and relentlessly advocating to help them achieve it. I believe Customer Success teams should extend the client/vendor relationship beyond transactions, creating tailored experiences that align with their needs and drive successful results. Our mission is to forge strong relationships throughout our customer organizations and equip them with the people, processes, and tools necessary to provide excellent patient care.

Joining Neway as the first Chief Customer Success Officer after 27 fulfilling years at Quest Diagnostics has been the opportunity of a lifetime. I was introduced to Neway in 2022 as a Senior Project Manager, overseeing the implementation of ESRD laboratory services across the Quest enterprise. Working closely with Neway, I was inspired by the team’s passion and mission to disrupt the dialysis lab industry.  My diverse experience with Quest, ranging from data entry to Specimen Processing, logistics, Human Resources, Sales Operations and Sales Director roles, has strengthened my ability to effectively identify needs and to operationalize the processes and programs needed to drive success. I’m thrilled to start this new chapter at Neway as Chief Customer Success Officer!